Regular vs Emergency Schedules and choosing a frequency
After you've chosen the Client and the Track, the Schedule details section is where you set the pace. This is where you tell Innovibe:
- Is this a Regular ongoing plan or an Emergency plan for an acute situation?
- When does it start?
- For how long does it run?
- How often does the Track play during that window?
The answers to those four questions are what Innovibe uses to generate the individual Sessions the Client will receive.
You'll need:
- A Schedule in progress on the Create Schedule page (see Bringing a new Client on board and Creating a Schedule: picking a Track, Potency, and Category)
Step 1 - Choose the Schedule type
At the top of the Schedule details section there's a two-way toggle: Regular on the left and Emergency on the right. The active option has a coral border and tint.
Pick the type that fits the situation. The rest of the section changes based on your choice:
- Regular - the default. Frequency options range from every 3 hours to once a day, and the Schedule can run for 1 to 7 days.
- Emergency - for acute situations. Frequency options go as tight as every 5 minutes, and the Schedule always runs for a single day.
(See "When to use each" at the end of this article for help deciding.)
Step 2 - Pick a Start date
Under the type toggle, the Start date calendar lets you pick when the Schedule kicks in. It defaults to today, and you can't pick a date in the past.
- Click the calendar to open the month view.
- Pick the day you want the first Session to happen on.
The time of the first Session within that day is driven by the frequency you pick in Step 4.
Step 3 - Pick the Schedule duration
Next to Start date, the Schedule duration dropdown sets how many days the Schedule runs for.
- Regular Schedules - pick any value from 1 day to 7 days.
- Emergency Schedules - fixed at 1 day and disabled. Emergencies are short by design, and if the situation is still active after a day you can create a new Schedule.
Step 4 - Choose the frequency (the "When" slider)
Below the row of type / date / duration is the When slider. Its label reads "Every [X] hours" or "Every [X] min", and you drag the handle left or right to pick one of the preset intervals.
The available intervals depend on the Schedule type:
| Type | Available frequencies |
|---|---|
| Regular | every 3 h, 4 h, 6 h, 12 h, or 24 h |
| Emergency | every 5 min, 10 min, 15 min, 20 min, 30 min, 1 h, 2 h, 3 h, or 4 h |
The slider snaps to each preset - you can't pick a value in between. The chip to the left of the slider always shows the currently-selected interval so there's no ambiguity about what you've picked.
How this turns into Sessions
Innovibe multiplies frequency across duration to produce the Sessions your Client will receive. A few worked examples:
| Type | Duration | Frequency | Sessions generated |
|---|---|---|---|
| Regular | 7 days | every 24 h | 7 (once per day) |
| Regular | 3 days | every 6 h | 12 (4 per day, 3 days) |
| Regular | 2 days | every 3 h | 16 (8 per day, 2 days) |
| Emergency | 1 day | every 30 min | 48 |
| Emergency | 1 day | every 5 min | 288 |
You never schedule individual Sessions. They're auto-generated the moment you save the Schedule.
When to use each
Regular is the workhorse. Pick it whenever the plan is about ongoing care on an hourly or daily rhythm. Most of your Schedules will be Regular.
Emergency is for acute situations where you need to get an Innovibe Frequency to the Client fast and often, for a short window. Think of it as a burst, not a long-term plan:
- The duration is always 1 day.
- Frequency can be as tight as every 5 minutes.
- If the situation is still going after 24 hours, create another Emergency Schedule - don't try to stretch one.
Locked after save
All four of these fields (Type, Start date, Duration, Frequency) are part of the Schedule's shape. Once you save the Schedule:
- Schedule type, Start date, and Duration are locked. You can't change them later. If any of them is wrong, end the Schedule and create a new one.
- Frequency is editable. You can open the Schedule and change the "When" slider to a different preset. See Managing a Schedule after it's live (coming soon).
Common issues
- "I can only pick 1 day for duration" - You have Emergency selected. Switch the type toggle to Regular if you need a longer Schedule.
- "I can't pick today or a past date" - Past dates are blocked. Today should work; if it doesn't, check your device's timezone setting.
- "The slider won't move smoothly" - The slider snaps between preset intervals. It's not a continuous slider; dragging it will land on the nearest preset.
- "I need a different interval than what's offered" - Frequencies are fixed to the preset list. If none fit, pick the closest one or get in touch with support for advice.
Need help?
- Email: support@innovibe.life
- Open a support ticket: support.innovibe.life/portal/en/newticket
- Browse the help center: support.innovibe.life
Related Articles
How Innovibe works for Practitioners
Welcome to Innovibe. This short primer walks you through the concepts you'll use every day as a Practitioner: Clients, Tracks, Schedules, and Sessions. Once you know how they fit together, the rest of the app is mostly just menus that let you put ...Reviewing your Schedules and Sessions
The Schedule tab gives you a full picture of what your Practitioner has set up for you: the Schedule you're on right now, every Session you've listened to so far, and a list of Schedules you've already finished. This guide walks you through ...Managing a Schedule after it's live
Once you save a Schedule, it appears in your Schedules list and starts generating Sessions at the times you set. This guide covers the three things a Practitioner can do to an existing Schedule - Edit, Pause, Resume - plus how Schedules end on their ...How Innovibe works for Clients
Welcome to Innovibe. This short primer explains the few ideas you need to get the most out of the Client app. Once you see how the pieces fit together, using Innovibe day to day is mostly just opening the app at the right times. The short version ...Seeing a Client's scheduled Sessions and history
The Client detail page is where you review everything happening for one specific Client on Innovibe: their active Schedules, their past Schedules, every Session they've listened to (or missed), and any instructions you've left them. It's also where ...