When your Practitioner creates a Schedule for you, Innovibe turns it into a series of Sessions - one per listening slot. The Client app tells you when each Session is due, guides you through a short setup, shows you your Practitioner's instructions, and then plays your Innovibe Frequency. This guide walks you through the whole flow the first time.

You'll need:

• An active Schedule on your account (created by your Practitioner)
• A quiet space and, if possible, a pair of earphones (headphones, earbuds, etc.)
• A few minutes to sit with the Session (the actual time you will listen to the Innovibe Frequency is set by your practitioner)

Step 1 - Open the app and check the Dashboard

When you open Innovibe, the Home tab shows your current Schedule at the top. A large button sits just below it. Two states to recognise:

• "Begin session" - your next Session is due right now. Tap to start.
• A countdown timer - your next Session isn't available yet. The button is greyed out and shows exactly how long until it unlocks.

If the button is still counting down, come back when it unlocks. Innovibe will also send you a notification (if you've allowed them) shortly before each Session becomes available.

Step 2 - Read the two setup screens

Tapping Begin session takes you through a short setup. Each screen has an illustration, a short instruction, and a button at the bottom. A row of dots at the bottom of the screen tells you where you are in the sequence. You can tap Skip in the top-right corner to jump to the final step at any time.

Screen 1 - Find a quiet space

"For best results, find a quiet space as free as possible from distractions."

Tap Continue.

Screen 2 - Put on earphones

"For best results, use earphones to experience your Innovibe Frequencies. If unavailable, position your device's speaker near you."

Tap Continue. The Practitioner instructions sheet opens automatically on top of the next screen.

Step 3 - Review your Practitioner's instructions

Before you test the volume and begin the Session, Innovibe shows you a Practitioner instructions sheet that slides up from the bottom of the screen. It pulls together everything you need to know about this specific Session:

• A small "Practitioner Instructions" heading at the top.
• A card with your Practitioner's name.
• Any free-text notes your Practitioner left on the Schedule (for example "take 10 minutes of quiet after listening").
• Four tiles with the Schedule's key details: Track name, Potency, Schedule duration, and How often.
• A safety reminder: "Do not give the frequency to another person who it was not given to. If your condition changes in any way we suggest you contact your practitioner."

Read through the sheet, then tap the small X in the top-right to close it.

You can reopen this sheet any time on the next screen by tapping the Practitioner instructions link.

Step 4 - Test the volume, then begin

Closing the sheet returns you to the Test the volume screen. This screen has two separate controls, and you use them in order:

First, test your volume:

• You'll see a coral Test volume button with a play icon.
• Tap it to play a short neutral test tone on loop.
• Adjust your phone's volume up or down until it feels comfortable.
• Tap the same button to stop the test tone when you're done.

"This is just a test tone, not your Innovibe Frequency." Testing here means the real Session starts at a volume you're comfortable with.

Then, once your volume feels right, tap the big coral Begin session button below. That button is what actually starts the real Session playback - the Test volume control and the Begin session button are two different controls on the same screen.

Important - "Each Innovibe Frequency can be played once only and cannot be replayed. Pressing STOP will end the session. Next session will be available as scheduled." Treat this as a real listening moment, not a dry run.

If you want to re-read the Practitioner's notes before starting, tap the Practitioner instructions link at the bottom of this screen - the sheet slides back up.

Step 5 - Listen

Tapping Begin session replaces the setup screens with the Playback screen. You'll see:

• A soft rainbow-coloured gradient (sky blue at the top, peach at the bottom) filling the upper two-thirds of the screen.
• A large circular play button floating in the middle, with a faint halo and a white inner circle.
• The Innovibe Frequency's abbreviation in large letters below the gradient, the full name under it, and the potency beneath that.
• An elapsed-time counter (MM:SS) below the metadata.

Tap the play button. The Innovibe Frequency starts. The white wave divider at the base of the gradient fills with coral, tracking your progress. The play button becomes a pause/stop button while audio is running.

The Session ends one of two ways:

• It finishes on its own. When the progress bar reaches the end, Innovibe marks the Session as complete automatically.
• You stop it early. Tap the stop button. The Session is marked as complete and recorded as having been stopped.

Either way, the app moves on to the next screen.

Step 6 - See your next Session

Once the Session ends, Innovibe shows a confirmation screen with your next Session's time inside a coral-bordered circle, along with the Innovibe Frequency you'll be listening to next.

Tap Finish (or the X in the top-right) to return to the Dashboard.

Back on the Dashboard you'll see the countdown for the next Session replace the Begin-session button. When that countdown reaches zero, you're ready to repeat the flow.

Navigating the app

The bottom navigation bar on the initial home screen has four tabs:

• Home - the Dashboard you just saw, with your current Schedule and the Begin-session button.
• Schedule - lists all your Schedules (active, past, upcoming) and lets you drill in.
• Support - opens the Innovibe help center.
• Practitioner - view your Practitioner and their contact details.

The top of every screen shows the Innovibe logo on the left and your avatar on the right. Tapping the avatar opens Account Settings, Log out, and links to the Terms & Conditions and Privacy Policy.

Common issues

• "The Begin session button is greyed out" - expected when your next Session isn't yet available. The button shows a countdown to when it unlocks.
• "Can I replay a Session?" - No. Every Session plays once. If you pressed stop too early, the Session is still marked as complete and Innovibe will queue the next one at its scheduled time.
• "I don't hear anything" - check your device's volume, make sure the phone isn't on silent, and try again on the Test-the-volume screen first. If your earphones are connected via Bluetooth, confirm that audio is routing to them.
• "I closed the Practitioner instructions sheet by accident" - no problem. The Practitioner instructions link at the bottom of the Test-the-volume screen opens it right back up.
• "The Session ended before I expected" - the length of each Session is set by your Practitioner on the Schedule. The progress bar shows you how far through the scheduled length you are.
• "I missed a Session" - if the app didn't remind you or the moment has passed, the next Session will still appear at its scheduled time. Innovibe doesn't backfill missed Sessions.

Need help?

• Email: support@innovibe.life
• Open a support ticket: support.innovibe.life/portal/en/newticket
• Browse the help center: support.innovibe.life